Interactive Debt Management: Prevention (Click here)

Historically, third-party collections have had a vested interest in large volume placements to sustain their business model. Interactive Debt Management is an alternative approach to accounts receivable management, where a robust Prevention phase has been designed to assist your efforts to reach account resolution prior to outsourcing. While AFCS provides traditional collection services, we have integrated the latest telephone messaging technologies to minimize the number of accounts designated as bad debt.

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Interactive Voice Response (IVR) : AFCS uses the power of its advanced telephone messaging system to assist business office managers expedite insurance claims and/or make payment arrangements to satisfy self-pay balances prior to outsourcing.

Program Features

Pre-recorded Telephone Messaging: Working with your office, we produce pre-recorded messages that will be used by automated telephone campaigns to contact guarantors requesting a return call to your business office for the purpose of verifying information about their insurance claim or to discuss their account.

Guarantor-assisted Claim Resolution: During their return call, your representatives will verify insurance billing information and resubmit their claim if necessary or, when the information is correct, ask that they contact the carrier to obtain a status and reason for payment delay.

Guarantors Initiate Payment Arrangements: Campaigns used when the account balance has just transferred to self-pay will promote return calls from guarantors “to discuss their account in your office” and will be a great opportunity to make payment arrangements.

Benefits and Outcomes

Targeted campaigns will produce immediate results; such as reducing the number of days outstanding. Avoid high contingency fees on resolved accounts before they would otherwise be classified as bad debt. Prevention activities have proven to lower costs, increase cash contribute, and free resources for reallocation. File submissions on Friday will yield results (i.e. payment arrangements) as early as the following Monday.

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At American Financial Credit Services (AFCS), you get the advantage of fully integrated interactive technologies supporting online bill payment, internet client access to view accounts, state-of-the-art power dialing, hands-free skip tracing, electronic remittance and electronic funds transfer just to name a few. To schedule a consultation, please contact 1-888-317-2327.